3rrm Privacy Policy – How We Handle Your Data

01 Introduction

3rrm operates the online gaming and sports betting platform available at 3rrm.win and through the downloadable Android app. This Privacy Policy describes how we collect, use, store and protect the personal information of players who use our platform in Pakistan.

We understand that privacy is important to our players. Pakistan-based users share financial details, contact information and gaming activity with us in order to use the platform, and we take the responsibility of handling that data seriously. This policy is written in plain language so that every player can understand exactly what happens with their information — no technical jargon, no small print designed to confuse.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy. Together, these documents form the basis of your relationship with 3rrm.

02 What We Collect

We collect personal information in several ways — directly from you when you register or contact us, automatically when you use the platform, and occasionally from third-party payment providers as part of transaction processing.

We do not collect sensitive personal data such as biometric information, health records or political views. We also do not collect your social media profiles or any information beyond what is necessary to operate your account and provide the platform services.

03 How We Use Your Data

The personal information we collect is used specifically to run the 3rrm platform and provide you with a proper gaming experience. We do not use your data for purposes beyond what is described here.

• Account management: Setting up and maintaining your player account, verifying your identity and age, and managing your PKR wallet.
• Transaction processing: Processing deposits via JazzCash, Easypaisa, Raast, bank transfer and mobile wallets, and handling withdrawal requests to your registered payment account.
• Platform delivery: Providing access to the game lobby, sports betting markets (including Cricket, PSL, T20 and Football), fish shooting games and bingo rooms across both the website and Android app.
• Security and fraud prevention: Monitoring account activity for signs of unauthorised access, duplicate accounts, bonus abuse or fraudulent transactions.
• Customer support: Responding to your queries, resolving disputes and processing complaints.
• Responsible gaming: Monitoring play patterns to identify accounts that may benefit from responsible gaming tools or that appear to show signs of problem gambling behaviour.
• Platform improvements: Using aggregated, anonymised data to understand how the platform is used and improve features, game selection and performance.
• Legal compliance: Retaining records as required by applicable laws and responding to lawful requests from authorities where we are legally obligated to do so.

We do not use your personal data for automated decision-making that would produce significant legal effects on your account without human review. If your account is flagged for investigation, a member of our team reviews the case before any permanent action is taken.

04 Payment Data

All financial transactions on 3rrm are carried out in PKR (Pakistani Rupees). The platform supports deposits and withdrawals through JazzCash, Easypaisa, Raast, direct bank transfer and other supported mobile wallets. When you initiate a deposit or withdrawal, the transaction is routed through the respective payment provider's own secure system.

3rrm receives confirmation of transaction status and the payment method type used — for example, JazzCash or Easypaisa — but we do not store your full mobile wallet PIN, bank account passwords or complete card numbers in our systems. Full payment credentials remain with your chosen payment provider.

We retain records of transaction amounts, dates, methods and outcomes as part of your account history. This data is used to process future withdrawal requests correctly, resolve any payment disputes and maintain accurate financial records as required.

05 Sharing Your Data

3rrm does not sell your personal data. We do not share your information with advertisers or marketing agencies. There are limited circumstances in which your data may be shared with third parties, and these are described below.

• Payment providers: When you make a deposit or request a withdrawal, the relevant transaction data is shared with your chosen payment provider — such as JazzCash, Easypaisa or your bank — to process the payment. These providers have their own privacy policies governing how they handle data on their end.
• Game providers: Some games in the 3rrm lobby are powered by third-party game developers. Your player ID and session data may be shared with these providers to operate the game and verify results. They do not receive your full personal profile.
• Technology and infrastructure partners: We use third-party services for platform hosting, security monitoring and technical operations. These partners access only the data necessary to perform their specific function and are contractually bound to handle it securely.
• Legal and regulatory requirements: We may disclose personal data where required by law or in response to a valid legal request from an authority. We will only share the minimum data necessary to comply with such requests.
• Business transfers: In the unlikely event of a merger, acquisition or asset sale involving 3rrm, player data may be transferred as part of that process. We would notify affected users where required and practicable before any such transfer takes place.

In all cases where data is shared with third parties, we ensure that appropriate data handling obligations are in place. We do not share more information than is strictly necessary for the stated purpose.

06 Cookies and Tracking

The 3rrm website uses cookies — small text files stored on your device — to keep the platform working properly and to understand how players use it. We use the following categories of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, maintain your wallet state and enable the game lobby to load correctly. You cannot opt out of essential cookies and continue to use the platform.
• Performance cookies: These help us understand which pages are visited most often, how long sessions last and where technical errors occur. The data is aggregated and does not identify individual users.
• Preference cookies: These remember your language preference, display settings and other personalisation choices so that you do not need to re-configure them every visit.

You can manage or delete cookies through your browser settings at any time. Blocking certain cookies may affect platform functionality — for example, logging in may not work correctly if essential cookies are disabled. The 3rrm Android app uses similar local storage mechanisms to maintain session state and app preferences.

We do not use third-party advertising cookies or cross-site tracking technologies on 3rrm. No advertising networks receive data from your visits to 3rrm.win.

07 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after your account is closed to comply with our legal and operational obligations. The specific retention periods for different categories of data are as follows:

• Account and identity data: Retained for the duration of your active account and for a period after account closure as required for legal compliance and dispute resolution purposes.
• Transaction records: Financial transaction records including PKR deposit and withdrawal history are retained for the period required to meet standard financial record-keeping obligations.
• Gaming activity logs: Bet history, session logs and game results are retained for the period necessary to handle disputes, responsible gaming assessments and platform integrity checks.
• Support communications: Records of customer support interactions are kept for a reasonable period to allow for follow-up and resolution tracking.
• Technical logs: Server and security logs are retained for a shorter period sufficient to identify and investigate technical issues and security incidents.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with your identity. If you request account closure, we will begin the data retention wind-down process following closure confirmation, subject to any outstanding legal holds.

08 Security

We take the security of your personal data seriously and apply appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These measures include:

• Encrypted transmission of data between your device and our platform using standard HTTPS protocols.
• Secure storage of account credentials — passwords are not stored in plain text.
• Regular security monitoring and logging to detect unusual account activity or potential intrusion attempts.
• Access controls that restrict which staff or systems can view personal data, limited to those with a legitimate operational need.

While we work hard to keep your data secure, no online system can guarantee absolute security against all possible threats. You also play a role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone. If you believe your account has been accessed without your authorisation, contact the 3rrm support team immediately.

09 Your Rights

As a 3rrm player, you have the following rights with respect to the personal data we hold about you:

• Right to access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: If any of the information we hold about you is inaccurate or outdated, you can request that we correct it. For most account details, you can update these directly within your account settings.
• Right to deletion: In certain circumstances, you can request that we delete your personal data. Note that some data may need to be retained to comply with legal obligations or to resolve outstanding disputes, and deletion requests cannot override those requirements.
• Right to restriction: You can ask us to restrict the processing of your data in certain situations — for example, while a correction request is being reviewed.
• Right to portability: You can request your personal data in a portable format where technically feasible and where this applies to data you have provided directly to us.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. This will not affect any processing that was lawfully carried out before the withdrawal.

To exercise any of these rights, contact the 3rrm support team with your request. You will be asked to verify your identity before we action any data-related request. We aim to respond to all valid requests within a reasonable period.

10 Minors

3rrm is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. All players are required to confirm they are 18 or older at the point of registration, and we reserve the right to request age verification at any time.

If we become aware that personal data belonging to a minor has been collected — whether through a false age declaration during registration or any other means — we will immediately suspend the associated account, delete the data collected and refuse any transactions associated with that account.

If you believe a minor has accessed or registered on the 3rrm platform, please contact our support team immediately so we can investigate and take the appropriate action.

11 Changes to This Policy

3rrm may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable laws, or improvements to our data handling practices. When changes are made, the revised policy will be published on this page with an updated "last updated" date at the top.

For significant changes that materially affect how your data is used, we may also notify registered players via their account contact details. However, it is your responsibility to check this page periodically to stay informed about how we handle your information.

Continued use of the platform after a revised policy has been posted constitutes acceptance of the updated terms. If you disagree with any changes, you should stop using the platform and contact support if you wish to close your account.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please reach out to the 3rrm support team.

Please include your registered account details and a clear description of your query or request. For data access and deletion requests, you will be asked to complete a basic identity verification step before we can process the request. We aim to respond to all privacy-related queries promptly.

For questions about responsible gaming tools or self-exclusion, visit the Responsible Gaming page. For full platform usage rules, see our Terms and Conditions.